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Customer Service Is King Part V

  I think this could be a fun way to update them and a great way to leave an impression. Seriously, how many do you know that would take the whole three minutes it may take to give a personal touch such as this? Excellent marketing opportunity, think about it. Eighth, you MUST do a

Customer Service Is King Part IV

  You can either design one yourself or look online for any templates that match your needs. Make sure not to make the mistake of interjecting your opinions during this process. Acting like you know what they’re talking about or giving examples of other customer’s experiences will alienate your customer. They want to feel like

Customer Service Is King Part III

  Fourth, you must be empathetic to their situation-Expressing true concern for what the customer has gone through shows them that you care more about their wellbeing than you do the dollar sign that their business represents. Each time a post-accident person shares the experience, the closer they get to healing from it. If they

Customer Service Is King Part II

  Let\’s say that the customer has submitted a quote request form on your website. They have filled out all of the information and even left a comment explaining their personal situation. Of course you want to respond immediately by email or phone call. Once you do either, your tone needs to be somewhere between

Customer Service Is King Part I

The very moment you hear from a potential customer, your polished customer service routine should kick into gear. Your customer will develop their first impression based on your response time and your attitude. The most important decision made is whether they are going to work with you or someone else who is more customer service based. This

News Update on Aluminum, Loans and Alcoa Inc. Part III

The form says Alcoa intends for the output to be used for automotive purposes. That is a requirement of the ATVM program, which specifies that the vehicles funded by the program must be at least 25 percent more efficient than their counterparts from 2005. Environmental groups, which pushed for the creation of the program, have

News Update on Aluminum, Loans and Alcoa Inc. Part II

Supplies of aluminum have been tight in recent years, prompting a round of investments by Alcoa. The company projected in 2013 that its sales of aluminum sheet to automakers would more than triple to $580 million in 2015 from $160 million in 2012. The permit form doesn’t indicate that the expanded Tennessee plant will supply

News Update on Aluminum, Loans and Alcoa Inc. Part I

It should come as no surprise that, in the cyclic view of aluminum and its effect on society and the collision repair industry, things would begin to spin and spin pulling in every possible money making angle as is possible. In the case of Alcoa Inc., this is an aluminum production site at a Tennessee factory,

Women In The Collision Repair Industry; Why Not? Part IV

  When your mom speaks of the dangerous toxins in the collision repair industry, see this as your opportunity to educate her. Collision shops of today, along with the manufacturing companies involved in our industry, are shining examples of being stewards of health and safety by pursuing environmentally-mindful processes and products. The days of lacquer

Women In The Collision Repair Industry; Why Not? Part III

  In the article, there is a point made by Denise Caspersen, Chair of Women’s Industry Network (WIN) and industry relations/project management/innovative strategic planning professional with National Auto Body Parts Warehouse. Women in the collision repair industry are having a positive impact on the industry! During the most recent WIN Educational Conference, women from all

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