Customer Service Is King Part VIII

  We live in a dog-eat-dog world and you have got to be continuously cognizant of how you conduct your business. Once you have completed your walk around with the client, you need to get a signature and even initials after each paragraph to ensure that everything is completely...

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Customer Service Is King Part VI

  Now back to the walk-around. Once you have completed the climbing under the vehicle and have a clear picture of what needs to be done and the degree of difficulty associated with the task, oh and let us not forget about the projected cost of parts. Meaning, an...

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Customer Service Is King Part V

  I think this could be a fun way to update them and a great way to leave an impression. Seriously, how many do you know that would take the whole three minutes it may take to give a personal touch such as this? Excellent marketing opportunity, think about...

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