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How Are You Answering Your Potential Customer Calls? Part V

  Once you have created the standard by which your phone should be answered, it becomes much easier to be professional on these calls. It becomes second nature. If you find that your closes are slowing down again, reevaluate your calls again. You can find many phone trainings on YouTube that will give you an

How Are You Answering Your Potential Customer Calls? Part IV

So it’s time to take a hard look at your closing ratio. You should have a 70% closing ration which means that you need to be converting at least seven out of ten calls into jobs. How do you do that? Really take note of your actions and words. Evaluate how you sounded on each

How Are You Answering Your Potential Customer Calls? Part III

What you never want to do, even if it’s true, is to pick up the phone in a manner that makes the potential customer feel like they have disrupted your day. We touched on this but I want to make sure that you understand that answering the phone with a huge breath taken in means

How Are You Answering Your Potential Customer Calls? Part II

  The very reason why you want to improve your current phone procedures is because it’s critical to the growth of your business. For you, a PDR technician, each phone call is your lifeline, if you blow it then you also blow paying your house payment or eating. It’s just that simple. Keeping track of

How Are You Answering Your Potential Customer Calls? Part I

I’m sure that you have heard that if you smile while answering or speaking on the phone, the customer can tell. Really, it’s about your attitude. Smiling makes it almost impossible to be grumpy when answering the phone and yet, most business is lost due to how the phone is answered. While this should be

Customer Service Is King Part IX

  You never want to give false hope or set up false expectations. In most cases, the repairs you do will be done within a couple to three hours. It\’s not as if you are a body shop where you are able to put the car in a locked yard overnight. Any job that requires

Customer Service Is King Part VIII

  We live in a dog-eat-dog world and you have got to be continuously cognizant of how you conduct your business. Once you have completed your walk around with the client, you need to get a signature and even initials after each paragraph to ensure that everything is completely understood. You certainly don\’t want to

Customer Service Is King Part VII

  Once you have successfully taken out one wall at a time, the customer finds that they have a connection with you, they can relate to you and that alone goes a long way to create a bond. Next or instead of, get to know their children if they are around. Ask them things like

Customer Service Is King Part VI

  Now back to the walk-around. Once you have completed the climbing under the vehicle and have a clear picture of what needs to be done and the degree of difficulty associated with the task, oh and let us not forget about the projected cost of parts. Meaning, an entire panel may have to be

Customer Service Is King Part V

  I think this could be a fun way to update them and a great way to leave an impression. Seriously, how many do you know that would take the whole three minutes it may take to give a personal touch such as this? Excellent marketing opportunity, think about it. Eighth, you MUST do a

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