Giving an estimate is the foundation of your business. How you provide it has the potential to separate your services from the others. First of course, you need to be vigilant in getting the estimate to the customer in a timely manner. Meaning, if at all possible you should be ready to provide this service at a moment’s notice. We are a customer service driven society and the best customer service that you can give is not only an on time estimate but a courteous and quick one. This goes a long way in the customer’s opinion and in the end this is all that matters.
The two types of estimates that you can offer as a PDR Technician are 1. In person and 2. Emailed to your inbox. Let’s start with the first.
1) In Person Estimate-This estimate is as it says, in person. This is the most direct route to an absolutely accurate estimate. Some Technicians will charge a travel fee, usually around $25 which will be deducted from the total estimate if the customer chooses to go with you.
2) Emailed Photo Estimate-This estimate is extremely convenient for the Technician but has its down side. Basically the customer will need to understand that these numbers can change. With this type you will also need to establish some ground rules on how this is to be conducted. Following are some steps that you could add to your website giving directions to your potential customers:
a) Please clean the damaged and surrounding area.
b) Place a sticky note or piece of colored tape directly under the dent.
c) Stand 3-4 feet away from the damaged area.
d) We ask for three photos of the damage from different angles (straight on, left, and right).
e) Include with the photos in your email, the following information:
– Contact info (Name, phone number, area of town)
– Make, Model, and Year
If you think of more, please feel free to share.