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How Are You Answering Your Potential Customer Calls? Part V

  Once you have created the standard by which your phone should be answered, it becomes much easier to be professional on these calls. It becomes second nature. If you find that your closes are slowing down again, reevaluate your calls again. You can find many phone trainings on YouTube that will give you an

How Are You Answering Your Potential Customer Calls? Part IV

So it’s time to take a hard look at your closing ratio. You should have a 70% closing ration which means that you need to be converting at least seven out of ten calls into jobs. How do you do that? Really take note of your actions and words. Evaluate how you sounded on each

How Are You Answering Your Potential Customer Calls? Part III

What you never want to do, even if it’s true, is to pick up the phone in a manner that makes the potential customer feel like they have disrupted your day. We touched on this but I want to make sure that you understand that answering the phone with a huge breath taken in means

How Are You Answering Your Potential Customer Calls? Part II

  The very reason why you want to improve your current phone procedures is because it’s critical to the growth of your business. For you, a PDR technician, each phone call is your lifeline, if you blow it then you also blow paying your house payment or eating. It’s just that simple. Keeping track of

How Are You Answering Your Potential Customer Calls? Part I

I’m sure that you have heard that if you smile while answering or speaking on the phone, the customer can tell. Really, it’s about your attitude. Smiling makes it almost impossible to be grumpy when answering the phone and yet, most business is lost due to how the phone is answered. While this should be

News Update on Aluminum, Loans and Alcoa Inc. Part III

The form says Alcoa intends for the output to be used for automotive purposes. That is a requirement of the ATVM program, which specifies that the vehicles funded by the program must be at least 25 percent more efficient than their counterparts from 2005. Environmental groups, which pushed for the creation of the program, have

News Update on Aluminum, Loans and Alcoa Inc. Part II

Supplies of aluminum have been tight in recent years, prompting a round of investments by Alcoa. The company projected in 2013 that its sales of aluminum sheet to automakers would more than triple to $580 million in 2015 from $160 million in 2012. The permit form doesn’t indicate that the expanded Tennessee plant will supply

News Update on Aluminum, Loans and Alcoa Inc. Part I

It should come as no surprise that, in the cyclic view of aluminum and its effect on society and the collision repair industry, things would begin to spin and spin pulling in every possible money making angle as is possible. In the case of Alcoa Inc., this is an aluminum production site at a Tennessee factory,

Women In The Collision Repair Industry; Why Not? Part IV

  When your mom speaks of the dangerous toxins in the collision repair industry, see this as your opportunity to educate her. Collision shops of today, along with the manufacturing companies involved in our industry, are shining examples of being stewards of health and safety by pursuing environmentally-mindful processes and products. The days of lacquer

Women In The Collision Repair Industry; Why Not? Part III

  In the article, there is a point made by Denise Caspersen, Chair of Women’s Industry Network (WIN) and industry relations/project management/innovative strategic planning professional with National Auto Body Parts Warehouse. Women in the collision repair industry are having a positive impact on the industry! During the most recent WIN Educational Conference, women from all

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