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Customer Service Is King Part IV

  You can either design one yourself or look online for any templates that match your needs. Make sure not to make the mistake of interjecting your opinions during this process. Acting like you know what they’re talking about or giving examples of other customer’s experiences will alienate your customer. They want to feel like

Customer Service Is King Part III

  Fourth, you must be empathetic to their situation-Expressing true concern for what the customer has gone through shows them that you care more about their wellbeing than you do the dollar sign that their business represents. Each time a post-accident person shares the experience, the closer they get to healing from it. If they

Customer Service Is King Part II

  Let\’s say that the customer has submitted a quote request form on your website. They have filled out all of the information and even left a comment explaining their personal situation. Of course you want to respond immediately by email or phone call. Once you do either, your tone needs to be somewhere between

Customer Service Is King Part I

The very moment you hear from a potential customer, your polished customer service routine should kick into gear. Your customer will develop their first impression based on your response time and your attitude. The most important decision made is whether they are going to work with you or someone else who is more customer service based. This

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